One Mentor Academy

    Refund Policy

    Last updated: March 7, 2026

    1. Satisfaction Guarantee

    If you are not satisfied with your first session, we will arrange a complimentary replacement session with a different tutor at no additional charge.

    2. Session Refunds

    • Tutor no-show: Full refund or complimentary replacement session.
    • Technical issues (tutor-side): Full refund or replacement session.
    • Student no-show: No refund (session counts as completed). Exceptions may be made for documented emergencies.
    • Cancellations with 24+ hours notice: Session is rescheduled, no charge.
    • Cancellations with less than 24 hours notice: Subject to full charge at the discretion of the admin team.

    3. Monthly Billing Disputes

    If you believe there is an error in your monthly invoice, please contact us within 7 days of receiving the invoice. We will review and correct any billing errors promptly.

    4. How to Request a Refund

    To request a refund, contact us via:

    • WhatsApp (fastest)
    • Email: contact@onementoracademy.com
    • Your student dashboard

    Refund requests are typically processed within 5-7 business days.

    5. Non-Refundable Items

    • Completed sessions where both tutor and student attended.
    • Study materials or resources provided during sessions.

    6. Contact

    For questions about this Refund Policy, contact us at contact@onementoracademy.com.